Terms and Conditions

Last updated: [10.06.2024]

Welcome to ShamSham. These Terms and Conditions govern the use of our website, www.shamsham.eu, and the purchase of physical products such as children’s illustrations and books. By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any transactions.

1. Definitions and Applicability

For the purpose of these Terms and Conditions, the following terms are defined as:

•“Seller” refers to [ShamSham], the operator of the online shop.

•“Buyer” refers to any person or entity purchasing products from the Seller.

•“Products” refer to the physical items sold by the Seller, including but not limited to children’s illustrations, books, and related goods.

•“Website” refers to [www.shamsham.eu].

These Terms and Conditions apply to all sales made through the Website and form the basis of the contractual relationship between the Seller and the Buyer.

2. Formation of Agreement

An agreement between the Seller and Buyer is formed once the Buyer places an order on the Website and the Seller confirms the acceptance of this order via an order confirmation email. The Buyer is responsible for providing accurate and complete information at checkout, including delivery address and payment details.

The Seller reserves the right to decline an order if:

•The product is unavailable.

•Payment cannot be processed.

•There is reasonable suspicion of fraudulent activity.

3. Resellers

The products sold on our Website are intended for personal use only. The Buyer agrees not to purchase products for the purpose of resale without prior written consent from the Seller. Unauthorized resale of our products is strictly prohibited and may result in the cancellation of orders or legal action.

4. Delivery

Delivery Methods:

Products are shipped to the address provided by the Buyer during the checkout process. Delivery is available within Austria, the European Union, and internationally. Shipping fees and delivery times vary depending on the Buyer’s location and will be displayed at checkout.

Estimated Delivery Times:

•Austria: 2-3 business days

•EU: [2-5] business days

•International: [up to 14 days] business days

While we strive to meet these delivery times, delays caused by third parties (postal services, customs, etc.) are beyond our control, and we cannot be held liable for such delays.

Risk of Loss:

Risk of loss passes to the Buyer once the product is handed over to the carrier. The Seller is not liable for any damages or loss that occurs during shipping.

5. Return and Refund Policy

The Buyer has the right to return physical products within 14 days of receipt, in accordance with the Austrian Consumer Protection Act. The product must be in its original condition, unused, and in its original packaging.

Process for Returns:

•The Buyer must notify the Seller at [insert email] within 14 days of receipt of the product, stating the reason for the return.

•The Buyer is responsible for return shipping costs unless the product was defective or incorrect.

•Upon receipt of the returned product, the Seller will inspect it and process a refund within 14 days.

Exceptions:

•Products that have been custom-made or personalized are non-refundable unless they arrive damaged or defective.

•Digital downloads (if applicable) are non-refundable once the download has occurred.

6. Payment

Payment for products must be made in full at the time of order placement. We accept the following payment methods: [List of Payment Methods].

All prices are displayed in Euros (€) and include VAT, where applicable. Any additional costs such as shipping will be clearly shown before checkout. The Seller reserves the right to change prices at any time, but any such changes will not affect orders already placed.

7. Intellectual Property

All content, including images, designs, illustrations, and text displayed on the Website, is the exclusive property of [Your Business Name]. These materials are protected by intellectual property laws. The Buyer is granted a non-exclusive, non-transferable license to use the products for personal use only.

Resale, reproduction, or commercial use of our products or any content on the Website without our express written consent is strictly prohibited.

8. Liability

The Seller’s liability for any breach of these Terms and Conditions is limited to the price of the product purchased. The Seller is not liable for any indirect, incidental, or consequential damages arising from the use or purchase of products.

The Buyer agrees to indemnify and hold the Seller harmless against any claims, damages, losses, or expenses arising out of their use of the Website or any breach of these Terms.

9. Complaints and Disputes

If you have any complaints about our products or services, please contact us at info@shamsham.eu. We will endeavor to resolve any issues within 5 business days.

In case of unresolved disputes, the Buyer may contact the European Online Dispute Resolution platform (ODR) for mediation.

10. Amendments to Terms and Conditions

The Seller reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page and will take effect immediately. It is the Buyer’s responsibility to review these Terms periodically to stay informed of any updates.

11. Final Provisions

•Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions.

•Entire Agreement: These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between the Buyer and the Seller.

•Governing Law: These Terms and Conditions are governed by and construed in accordance with Austrian law. Any disputes will be subject to the exclusive jurisdiction of the courts of Austria.

12. Contact Information

For any inquiries or concerns regarding these Terms and Conditions, you may contact us at:

•Email: [info@shamsham.eu]

•Phone: [+436764115232]

By using my website and purchasing artworks, you acknowledge that you have read, understood, and agreed to abide by these terms and conditions.

Thank you for supporting my work.

Sincerelly, Boglarka Shergill